BestMoov Privacy Policy, replacing previous Privacy Policy from the 25th May 2018

At Best Moov Ltd we care about your privacy we only collect and use personal data as it might be needed for us to deliver to you our services, products, mobile applications and websites.

Your personal data includes information such as:

Contact details

Best Moov Ltd head office is located at:

85 Great Portland Road

London

W1W 7LT


Best Moov Ltd’s Privacy Policy is intended to describe how and what data we collect, and how and why we use your personal data. Also describing options we provide for you to access, update or otherwise take control of your personal data that we process.

If at any time you have questions about our practices or any of your rights described below, you may reach our Data Protection Officer (“DPO”) and our dedicated team that supports this office by contacting us at privacy@bestmoov.com.  This inbox is actively monitored and managed so that we can deliver an experience that you can confidently trust.

Best Moov Ltd provide services in:

Retail: Estate Agency Sales

Marketing: Marketing BestMoov services through various websites and other means


Types of information collected:

  1. Full name

  2. IP address

  3. Cookies

  4. Date of birth

  5. Email address

  6. Home address

  7. Primary ID, which may be one of the following: Passport or drivers licence

  8. Solicitor details

  9. Address proof, which may be one of the following: Drivers licence, utility bill, bank statement, official letter.

Method of collection

Such information will generally be collected directly via the use of any of our standard forms, over the internet, via email, through a telephone conversation with you. We may also collect personal information through our affiliates or suppliers.

In addition, you may choose to submit information directly to us via several methods, including:

  1. Through BestMoov and affiliates websites

  2. Responding to marketing or other communications

  3. Through social media

  4. Signing up for a BestMoov product or service

  5. Through participation in an offer and or promotion

  6. In connection with an actual or potential business, self employed or employed relationship with us.

You may also agree to third parties disclosing information about you to us that those third parties have collected. We, our service providers and partners collect certain information by using automated means, such as cookies and web beacons, when you interact with our advertisements, mobile applications, or visit our websites, pages or other digital assets. The information we collect in this manner may include: IP address, browser type, operating system, referring URLs and information on actions taken or interaction with our digital assets. We may use third-party web analytics services on our websites and mobile apps.  

The analytics providers that administer these services use technologies such as cookies and web beacons to help us analyse how visitors use our websites and apps. "Your Rights and Choices" section of this Privacy Notice specifies your ability, to opt out or limit the usage of the information collected.

We collect information so that we can provide the best possible experience when you utilise our Services. Much of what you likely consider personal data is collected directly from you when you: Create an account or purchase any of our Services (ex: billing information, including name, address, credit card number, government identification); Request assistance from our customer support team (ex: phone number); Complete contact forms or request newsletters or other information from us (ex: email); or participate in contests and surveys, apply for a job, or otherwise participate in activities we promote that might require information about you.

However, we also collect additional information when delivering our Services to you to ensure necessary and optimal performance. These methods of collection may not be as obvious to you, so we wanted to highlight and explain below a bit more about what these might be (as they vary from time to time) and how they work:

Cookies and similar technologies on our websites and our mobile applications allow us to track your browsing behaviour, links clicked, items purchased, your device type, and to collect various data, including analytics, about how you use and interact with our Services. This allows us to provide you with more relevant product offerings, a better experience on our sites and mobile applications, and to collect, analyse and improve the performance of our Services. We may also collect your location (IP address) so that we can personalise our Services. For additional information, and to learn how to manage the technologies we utilise, please visit our Cookie Policy.

Data about Usage of Services is automatically collected when you use and interact with our Services, including metadata, log files, cookie/device IDs and location information. This information includes specific data about your interactions with the features, content and links (including those of third-parties, such as social media plugins) contained within the Services, Internet Protocol (IP) address, browser type and settings, the date and time the Services were used, information about browser configuration and plugins, language preferences and cookie data, information about devices accessing the Services, including type of device, what operating system is used, device settings, application IDs, unique device identifiers and error data, and some of this data collected might be capable of and be used to approximate your location.

Supplemented Data may be received about you from other sources, including publicly available databases or third parties from whom we have purchased data, in which case we may combine this data with information we already have about you so that we can update, expand and analyse the accuracy of our records, identify new clients, and provide products and services that may be of interest to you. If you provide us personal information about others, or if others give us your information, we will only use that information for the specific reason for which it was provided to us.


Purposes of Collection

Generally, we will collect, use and hold your information for the purposes of:

  1. Assessing applications for and providing BestMoov products and or services

  2. Conducting business, developing relationships with BestMoov and affiliates

  3. Processing payments via billing and collection

  4. Protect against fraud, money laundering, tax evasion, claims, other liabilities and manage risk exposure and agent/franchise quality, compliance, integrity and security of business processes.

  5. Create and manage accounts, associated authentication criteria (ID and passwords) you may have with BestMoov.

  6. Provide, administrate and communicate to you about our products, services, offers, programs and promotions, their issuers, acquirers, retailers and partners.

  7. Compile business directories, including business contact information for BestMoov.

  8. Operate, evaluate, monitor and improve BestMoov’s products, services, websites, mobile applications, other digital assets and business.

  9. Develop new products and services

  10. Managing communications, assess effectiveness and optimisation of advertising

  11. Functionality of our website, mobile applications and other digital assets

  12. Evaluate your interest in business opportunities and or employment and contact you regarding opportunities.

  13. Enforce BestMoov “Terms of Use” other legal rights as may be required by applicable laws and regulations or requested by any judicial process or governmental agency having or claiming jurisdiction over BestMoov or it’s affiliates

  14. Comply with BestMoov policies and industry standards


We strongly believe in both minimising the data we collect and limiting its use and purpose to only that for which we have been given permission, as necessary to deliver the Services you purchase or interact with and; as we might be required or permitted for legal compliance or other lawful purposes.

These uses include:

Delivering, bettering, enhancing and updating the Services we provide to you. We collect various information relating to your purchase, use and/or interactions with our Services.

We utilise this information to:

  1. Improve and optimise the operation and performance of our Services (again, including our websites and mobile applications)

  2. Diagnose problems with and identify any security risks, errors, or needed enhancements to the Services

  3. Detect and prevent fraud and abuse of our Services and systems

  4. Collecting statistics about the use of the Services

  5. Understand and analyse how you use our Services and what products and services are most relevant to you.

  6. Often, much of the data collected is aggregated or statistical data about how individuals use our Services and is not linked to any personal data, but to the extent it is itself personal data or is linked or linkable to personal data, we treat it accordingly.


Sharing with trusted third parties.

We may share your personal data with affiliated companies within our corporate business, with third parties with which we have partnered to allow you to integrate their services into our own Services, and with trusted third-party service providers as necessary for them to perform services on our behalf, such as:

  1. Marketing and Advertising

  2. Conducting surveys and contests

  3. Performing analysis of our Services and clients demographics

  4. Communicating with you, such as by way email or survey delivery

  5. Customer relationship management.

  6. We only share your personal data as necessary for any third party to provide the services as requested or as needed on our behalf. These third parties (and any subcontractors) are subject to strict data processing terms and conditions and are prohibited from utilising, sharing or retaining your personal data for any other purpose than as they have been specifically contracted for (or without your consent).


Communicating with you.

We may contact you directly or through a third-party service provider regarding products or services you have signed up or purchased from us, such as necessary to deliver transactional or service-related communications. We may also contact you with offers for additional services we think you’ll find valuable if you give us consent, or where allowed based upon legitimate interests. You don’t need to provide consent as a condition to purchase our goods or services. These contacts may include:


Email

Text (SMS) messages

Telephone calls

Automated phone calls or text messages.


If we collect information from you in connection with a co-branded offer, it will be clear at the point of collection who is collecting the information and whose privacy policy applies. In addition, it will describe any choice options you have regarding the use and/or sharing of your personal data with a co-branded partner, as well as how to exercise those options.

Compliance with legal, regulatory and law enforcement requests.

We cooperate with government and law enforcement officials and private parties to enforce and comply with the law. We will disclose any information about you to government or law enforcement officials or private parties as we, in our sole discretion, believe necessary or appropriate to respond to claims and legal process (such as subpoena requests), to protect our property and rights or the property and rights of a third party, to protect the safety of the public or any person, or to prevent or stop activity we consider to be illegal or unethical.

To the extent we are legally permitted to do so, we will take reasonable steps to notify you if we are required to provide your personal information to third parties as part of legal process.


How long do we keep information for

We will keep information for a reasonable amount of time in order to perform the purposes listed above. We only keep your information for as long as necessary. We generally keep personal information for 7 years after last contact with you. However BestMoov reserves the right to keep information for longer if we feel that this is in the legitimate interests of BestMoov.

Your Rights and Choices

Your rights regarding the sensitive / personal information we maintain about you enable you to exercise choices about what personal information we collect from you, how we use that information, and how we communicate with you.


Access and Correction

You may have the right to: obtain confirmation that we hold personal information about you request access to and receive information about the personal information we maintain about you receive copies of the personal information we maintain about you

The right to access personal information may be limited in some circumstances by local law requirements. To exercise these rights, please contact us as set forth below.

Update and correct inaccuracies in your personal information

If you feel that the information we hold about you in incorrect or inaccurate you can contact us outlining the information you feel is incorrect of inaccurate If we refuse to correct your personal information, we will provide you with a written notice that sets out the reasons for our refusal (unless it would be unreasonable to provide those reasons) and provide you with a statement regarding the mechanisms available to you to make a complaint. We will provide you with access to information we hold about you:


Object to the processing of your personal information

If you would like to object to any processing of your information by BestMoov you can contact us outlining what processing of information you would like to object to. Have the information blocked, anonymised or deleted If you would like BestMoov to delete, block or anonymised information we hold about you, you can contact us outlining what information you would like deleted, blocked or anonymised.

To update your preferences, ask us to remove your information from our mailing lists or submit a request to access, update, correct or delete your personal information, please contact us as specified in the “Contact Us” section below.


Opting out of processing

You can opt out collection of personal information by automated means e.g. when visiting our website or visit third-party websites and interact with our adverts, by using the Cookie Consent tool displayed in the website (the browser you use may provide options on how to opt out of receiving certain types of cookies). However without cookies you may not be able to use all of the website features and/or online services.


Withdrawal of consent

If we obtain your information by consent you have the right to withdraw any consent you previously provided to us. If we process your information under legitimate interest you can object at any time on legitimate grounds, to the processing of your personal information.  BestMoov will apply your preferences going forward. Doing so will mean that you cannot take advantage of certain BestMoov and affiliate products, services and promotions. The right to consent removal may be limited in some circumstances by local law requirements and you will be informed appropriately.


How We Protect Personal Information

The security of your personal information is very important to BestMoov and we are committed to protecting the information we collect. We maintain administrative, technical and physical safeguards designed to protect the personal information you provide or we collect against accidental, unlawful or unauthorised destruction, loss, alteration, access, disclosure or use. We use SSL encryption on our websites from which we transfer certain personal information. BestMoov stores personal information only for as long as it is necessary for the fulfilment of the purpose for which the personal information was collected, unless otherwise required or authorised by applicable law. We take measures to destroy or permanently de-identify personal information if required by law or if the personal information is no longer required for the purpose for which we collected it.


Website analytics

We use multiple web analytics tools provided by service partners such as Google Analytics, and Social Media platforms to collect information about how you interact with our website or mobile applications, including what pages you visit, what site you visited prior to visiting our website, how much time you spend on each page, what operating system and web browser you use and network and IP information.

We use the information provided by these tools to improve our Services. These tools place persistent cookies in your browser to identify you as a unique user the next time you visit our website. Each cookie cannot be used by anyone other than the service provider (ex: Google for Google Analytics).

The information collected from the cookie may be transmitted to and stored by these service partners on servers in a country other than the country in which you reside. Though information collected does not include personal data such as name, address, billing information, etc., the information collected is used and shared by these service providers in accordance with their individual privacy policies.

You can control the technologies we use by managing your settings through our Cookie Policy or the ‘cookie banners” that may be presented (depending on URL of the website visited) when you first visit our web pages, or by utilising settings in your browser or third-party tools, such as Disconnect, Ghostery and others.


Targeted advertisements

Targeted ads or interest-based offers may be presented to you based on your activities on our web pages, and other websites, and based on the services you currently own. These offers will display as varying product banners presented to you while browsing. We also partner with third parties to manage our advertising on our web pages and other websites. Our third-party partners may use technologies such as cookies to gather information such activities to provide you with advertising based on your browsing activities, interests and to measure advertising effectiveness.


Third-party websites

Our website and our mobile applications contain links to third-party websites. We are not responsible for the privacy practices or the content of third-party sites. Please read the privacy policy of any website you visit.


How you can access, update or delete your data.

If you make a request to delete your personal data and that data is necessary for the products or services you have purchased, the request will be honoured only to the extent it is no longer necessary for any Services purchased or required for our legitimate business purposes or legal or contractual record-keeping requirements.


How we secure, store and retain your data

We follow generally accepted standards to store and protect the personal data we collect, both during transmission and once received and stored, including utilisation of encryption where appropriate.

We retain personal data only for as long as necessary to provide the Services you have requested and thereafter for a variety of legitimate legal or business purposes.

‘Do Not Track’ notifications

Some browsers allow you to automatically notify websites you visit not to track you using a “Do Not Track” signal. There is no consensus among industry participants as to what “Do Not Track” means in this context. Like many websites and online services, we currently do not alter our practices when we receive a “Do Not Track” signal from a visitor’s browser. To find out more about “Do Not Track,” you may wish to visit www.allaboutdnt.com.


Age restrictions

Our Services are available for purchase only for those over the age of 18. Our Services are not targeted to, intended to be consumed by or designed to entice individuals under the age of 18. If you know of or have reason to believe anyone under the age of 18 has provided us with any personal data, please contact us.


Anti Money Laundering

In addition to our property related service we have to comply with certain regulations, for example the “Money Laundering, Terrorist Financing and Transfer of Funds (Information on the Payer) Regulations 2017 (referred to as “the Regulations)”.  BestMoov and other subsidiaries are required to obtain specific information from you to comply with the Regulations and will not be shared with any other party outside of the companies wholly owned by Best Moov Ltd, unless we are required to do so by Law.  

In order to comply with the Regulations Best Moov Ltd and or wholly owned subsidiaries will require two separate forms of identification.  One primary and one secondary document, even if it appears on boths lists. This information may be required at various stages of the process depending whether you are:

Purchasing (or Selling) property

Primary documents - Proof of ID

  1. Valid passport with MRZ

  2. Valid full UK photo Drivers Licence

  3. Valid full UK Driving Licence (non photo, paper) issued before 1998

  4. Valid EU/EEA/Switzerland photo Driving Licence

  5. Valid EU/EEA/Switzerland national Identity Card.

  6. Valid UK Armed Forces ID Card.

  7. Valid UK Biometric Residence Permit (copy of both sides.)

  8. Valid Blue disabled drivers pass. (With photo)

  9. Valid Freedom Pass

  10. Valid Local Authority Bus pass

  11. Department for Works & Pensions letter confirming pension details including National Insurance Number dated within the last 12 months.


Secondary documents - proof of address (home)


  1. Valid full UK photo Driving Licence.
  2. Valid full UK Driving Licence (Non photo, paper) issued before 1998

  3. Local authority council tax bill (dated within the last 12 months).

  4. UK Bank or Building societies statements/bills showing activity, dated within the last six months. Including account number and sort code. (Internet printed acceptable.)

  5. UK mortgage statement (dated within the last 12 months.) (Internet printed acceptable.)

  6. Utility bill dated within the last 6 months including - Electricity bill (with MPAN number), Landline, Gas, Satellite TV, Water. (Internet printed acceptable.) (Not mobile phone bills.)

  7. Her Majesty’s Revenue and Customs (HMRC) Inland Revenue (IR) Coding/assessment /statement (dated within the last 12 months) with National Insurance number.

  8. Department for Works & Pensions letter confirming pension details and NI Number. (Dated within the last 12 months).


Lawful basis of processing Best Moov Ltd processes your information under the following

  1. Performance of a contract: where you enter into a contract with BestMoov and we need to process your information as part of this contract

  2. Legitimate interests: some information is processed by BestMoov as part of its legitimate interests which include :Fraud, risk assessment, due diligence, network and information security, suppressions and managing opting out of communications , profiling , direct marketing, monitoring, web analytics, cloud storage, acquisitions, updating customer details, lettings, sales, financial services and other core products and service provided by the data controller

  3. Public interest: some information is processed in accordance public interest such as relocations

  4. Consent : where we process information under consent we will seek you clear and unambiguous consent prior to processing your data


Changes in our Privacy Policy.

We reserve the right to modify this Privacy Policy at any time. If we decide to change our Privacy Policy, we will post those changes to this Privacy Policy and any other places we deem appropriate, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. If we make material changes to this Privacy Policy, we will notify you here, by email, or by means of a notice on our home page, at least thirty (30) days prior to the implementation of the changes.

If we fall short of your expectations in processing your personal information or you wish to make a complaint about our privacy practices, please contact us via the details in the "Contact Us" section below. To assist us in responding to your request, please give full details of the issue. We attempt to review and respond to all complaints within a reasonable time. If we cannot for lawful reasons complete your request we will explain this to you to the extent that we lawfully can.


Contact us.

If you have any questions, concerns or complaints about our Privacy Policy, our practices or our Services, you may contact our office by email at privacy@bestmoov.com.  Alternatively you can mail us at:


Attn: Data Protection Officer

Best Moov Ltd

85 Great Portland Road

London

W1W 7LT

By Phone: 0333 202 6969


We will respond to enquiries within 30 days of receipt.


Has your property's value increased? Call 0333 202 6969